Policy

Customer Guarantee:

* We guarantee our jewelry to be original, one-of-a-kind, or limited edition creations of the highest quality (nothing mass

produced). Each Design is created upon order, so slight variations may occur... which only add to their uniqueness. Each

piece is checked before shipped, to assure it is in the best shape when you receive it. We strive to create beautiful

substantial pieces, utelizing quality materials, and hand picked & color matched components. Each piece is a Totem

Adornment you may enjoy for years to come. Though we are human & from time to time something happens as a result of

our construction. In those cases...

Returns, Refunds, Exchanges:

* If for some reason you are not happy with your purchase for a One of a Kind item (already created item), and would like to

send it back, please be sure to email first within 24 hours of receiving your item. Any One of a kind already created items,

must have Prior Email return authorization, a return shipping address will be given at that time, then the item must be

shipped back insured & in all the original packaging & in unworn, new, resellable condition. Returns of this nature, can be

exchanged for like items, or rufunded (minus 10% restock fee, & less shipping & handling is non refundable). Please insure

your return; we cannot be responsible for lost or misdirected returns/packages. Sorry, we cannot take return/exchanges on

Custom/Altered Work that you were given as a gift from one of our customers. Chances are, the design was ordered &

created especially with you in mind from your loved one. If it was a Custom/Altered piece, we treated it as a Custom piece,

creating upon order.

    * If you ordered the wrong size in necklaces or bracelets, a small fee may be charged for any extension chain lengths,

creations may either need to be shipped back for extending, or in some cases, extension chains with clasps may be sent to

add on to your current creation for length. A paypal invoice will be send for extension chain fees. Any items shipped for

extending may also be charged a reship fee.

    * We Do Not accept Return/Exchanges for Gallery pieces after the specified time frame listed above. We Will NOT accept

any Returns that Do not have prior email authorization, so please contact us first before shipping anything back.

    * Sorry, CUSTOM, Customized & 'MADE TO ORDER' are NOT Refundable. Custom work goes through many stages in

creation, many emails may be exchanged in the creation process & prior to creation. Also, images are sent for most custom

work for final approval before final custom order balances are paid or before any shipments are made, at that time, any

other concerns over the design can be discussed before finalization of shipment.

    * Fabric Chokers, Earrings & Headpieces are not returnable.

    * Any 'refunds' will be dealt with through paypal (again, minus 10% restock fee, & less S/H cost).

    * Shipping problems: Damaged freight claims must be made with the carrier within 24 hours, Also contact me to let me

know of the situation. We are not responsible for any damages due to shipping problems. But if a creation arrives damaged

or broken as a result of our work, we will repair at no cost, please contact us to let us know.

~ Our goal is to exchange, modify, or repair if necessary.

All prices are in U.S.dollars, U.S. funds only! Prices and terms are subject to change without notice.

Problems or Damage:

    * If you ever have any problems with a piece, please email us ASAP so that we can make a speedy repair. (please read

further)

    * If it comes to you damaged in any way (starting from the outside of the box). You Must contact the carrier within 24

hours to make a damaged freight claim. You will need the Delivery confirmation number given in the original email shipment

confirmation. So please retain all email order & shipping confirmations for your records, as these are your order receipts.

(none are sent with the item creations).

    * It may be the fault of the carrier & action against them may need to be taken.

    * If there is a problem early on or the creation comes to you not right, or breaks immediately & to no fault of your own,

please contact us immediately & we will repair at no cost. (this hasn't happened knock on wood, but once in a while clasps

give out even when they are new, you can never tell).

    * If it becomes damaged after normal wear and tear, and over time, we will fix it for a small fee covering parts, labor, &

return shipping cost. Further info can be discussed with email contact.

    * Any repairs will have to be shipped back to me insured & packaged safely. But never ship anything back without prior

authorization from Eyescream Jewelry.

Order Cancellations:

Cancellations must be made within 24 hours of order placement. (this cannot be done if the design has already been

shipped and a shipping email confirmation has been sent).

Some Gallery Order terms and Platings info:

    *  One of a Kind / Available = most times refers to already created & currently available if followed by 'One of a Kind' ...

    *  Custom, Altered &  Made to Order only = Created Upon ORDER as well, you can order a creation in your choice of

materials.

    *  Made to Order only = Made only upon order... Mostly referring to jewelry created from the original design offered in

whatever stones listed.. may not include custom inquiries... as supplies may be limited. But depends per design. Made to

orders are created In the order they are received unless otherwise requested by a Rush order etc.

    *  Limited Edition {LE} or Supplies Limited: Self Explanatory - may only have enough supplies to just create one or a few

similar.

PLATINGS on the filigrees & stampings:

    * Most Plating on the stampings & Filigrees are either 'Silver' plate which is German Silver plate also known as Nickel

Silver. So if you have allergies to Nickel Silver, Please avoid stampings & or filigrees or wire stating German Silver or

Gunmetal Plate, as both Silvertone/Silver plated & Gunmetal Plate are Nickel Silver.

    * Platings that State SS or Sterling Silver Plated... is indeed sterling silver plated over another basemetal like Copper or

Brass (most of the the underlying metal base is brass, which is the underlying base metal used in most of the stampings).

    * If you have metal allergies & or allergic skin reactions to non precious or semi precious metals, please avoid the

designs created with the following terms: silver plated, silver tone, gunmetal plated, silver tone wire, german silver wirework

etc. If ever a question, please ask.

    * Any terms like: Sterling plated, SS plate, Sterling Plated or YGF (Yellow Gold rolled over Sterling silver wire base)

should be fine, unless you have allergies to those materials as well.